My car developed a weird and disconcerting mechanical problem - the radiator fan wouldn't stop running - on a Sunday (or course). When I called first thing on Monday morning, Robert answered my call, understood my problem, and told me I could bring my car right in. I did. Betsy was sympathetic, helpful, and offered care rental resources. They repaired the fan situation, did a few other things as part of the Spring-is-Here Special (new wiper blades, windshield coating, replacing tailgate struts), and got my car back to me that same day. Perfect.