Berkeley Auto Repair

Model Experience at The Model Garage… It’s a rare and celebratory occasion when one can turn a situation of adversity into one of opportunity-to discover a great business in Automotive service and repair. As a recent-and unwitting-victim of catalytic converter theft on a Gen 3 Toyota Prius, I was bracing for a protracted settlement with our Insurer in filing a claim, including insistence on OEM replacement parts. This professional heist occurred at precisely 4:00 AM on a Monday morning. Upon filing a claim with our Insurer later that day, I decided on The Model Garage for replacement of the entire catalytic assembly in fulfilling my claim. Upon calling TMG, I spoke with Doreen Vandenbaard, operations manager at Model Garage. The modus operandi of ‘can do/will do’ that prevails at TMG became readily apparent. The car was towed to TMG mid-afternoon the same day the theft occurred. By early Tuesday morning the Prius was inspected for damages, parts ordered as assessed by TMG. Parts arrived mid-morning Wednesday and installed before close of business THAT DAY. I have NEVER encountered such a smooth and seamless repair of this order in my decades of seeking automotive repair among dozens of service and repair shops! Truly incredible just how the fluid the entire process proceeded, including Doreen’s negotiating the cost of repairs with the Insurer, her experience and acumen delivered. Overall, a familiar slogan drifted to mind in feeling that I was “in good hands”. It was a thoroughly impeccable “all’s well that ends well” experience. Based on this ordeal and it’s positive outcome-I will certainly steer future business to The Model Garage. Kudos to Doreen, Ernesto, Felix-and the Technicians at TMG for establishing and maintaining a culture of excellence and dedication to customer satisfaction in meeting after-market automotive needs. The Model Garage is well worth keeping at the ready in your Automotive Rolodex!

Wonderful, honest service from a great crew of people. Highly recommended!

I have been taking my 2 Toyota Prius’s for service at Model Car Garage. They do a great job at a reasonable price. They are always happy to answer any questions I have about the scheduled service. High highly recommend them.

Excellent care of my 2016 Honda Civiv

Model Garage has taken excellent care of all my cars since 1995. I trust no other.

As always, thoughtful prompt service and helpful advice when we picked up the car. We have been happy customers for at least 40 years. . Or even longer. .

Great service, with personalized follow through on insurance issues. I would never go anywhere else!!

Im a very loyal client because they are trustworthy and available when you need them. Beyond that, friendly and punctual!

The Model Garage has a winning business strategy based on integrity and customer service. When Ernesto ordered the wrong part for my US manufactured Toyota Camry, he offered to comp a scheduled headlight lens restoration to make up for my inconvenience. That kind of service goes a long way toward building customer loyalty.

A great independent shop. They service my Lexus with care and theyre reasonably priced.