Called with a problem, and given help promptly, courteously and efficiently by Betsy. Came to the shop to be sure what we discussed was accurate. Robert quickly took a look at my car, confirmed what it needed and offered to keep it, or have me come back in a couple of hours for a 45 minute fix. Using after factory parts, he saved me money, and the car was ready promptly, and at less cost than they originally quoted me. Can't beat that!