3

Not the same quality and service as the old place. In recent years attention to details has lapsed - most recently the report was checked off that the lug nut lock was returned to the trunk compartment, it was not. When I got home this is where I found it (see photo). On past visits within the last few years, the service reminder or the tire pressure monitor were not reset, and had to return to the garage because they forgot to reinstall the radiator support splash shield after completing the service. Unfortunately after >10 years, prices are too high, so I will be looking to service elsewhere.

5

Model Garage has serviced our 2006 Prius since it was new. We have been loyal to them because from the founding to the current owners Model has been reliable, responsive competent, honest, fair and competitive. We feel fortunate to be among those who support this long-standing local, independent repair shop with a well-deserved excellent reputation.

5

Expert car repair is not a bargain priced item these days but it is available. Restoring one's confidence in an old ('94) vehicle can be worth its cost. Shortly before, I took the car to another Volvo garage. Their insight was superficial, the suggested fix fell far short of improving the car's behavior. Model Garage seems to have restored my car to its former strong performance. Thanks to this the car is worth keeping.

Bruce, thank you for sharing this thoughtful feedback! We’re so happy we were able to restore your Volvo’s performance and renewed your confidence in keeping it on the road. We appreciate your trust and welcome you back anytime. Let us know if there is anything else we can help you with. Robert and the Model Garage Team

- The Model Garage
5

Great service and fair prices. Very organized, friendly!

Thank you for the wonderful feedback! We’re glad you appreciated our organized, friendly service and fair pricing. We look forward to welcoming you back to The Model Garage. Let us know if there is anything we can help you with. Robert and the entire team at Model Garage!

- The Model Garage
5

I had nearly the identical experience as Don Ichino described on 10/5/26, with a replacement of a catalytic converter and shield on my 2006 Prius that I feel very lucky to have. The agent at State Farm called and said they were considering the car as a total loss. Luckily Doreen assured me that she could and would handle the ins and outs of the insurance coverage. State Farm immediately agreed to pay for the replacement--and I don't have to face a future without a car just yet.

Elizabeth, thank you for sharing this wonderful experience! We’re glad Doreen could help navigate the insurance process and keep your Prius on the road, sometimes the insurance companies can be a little tricky but Doreen always seem to come through and win the battle!. We appreciate your trust in The Model Garage and look forward to serving you for many years to come! Let us know if there is anything you need, we are always here to help. Robert and the entire team at the Model Garage!

- The Model Garage
5

The Model Garage, unlike the Toyota dealership, is not trying to raise the bill by performing unnecessary services. In fact, they told me I only have to come in half as often as the dealership decreed.

Bill, thank you for highlighting our straightforward approach and trust-based service. We’re glad our maintenance guidance gave you confidence. We look forward to welcoming you back to The Model Garage and appreciate the amazing 5-stars. Robert and the Entire Model Garage Crew

- The Model Garage
5

My car is twenty years old and I was considering trading it in. But first I took it to Model Garage and asked them to evaluate it as if it were a used car that I was considering buying. Bottom line, I have decided to keep my old car and repair the few things that are wrong with it, saving me at least $40,000. It is a 2006 Honda Accord V6 which they no longer produce. It also has a real automatic transmission not a CVT which is a real plus for me. I am very happy with Model Garage!

John, thank you! We’re so happy our thorough evaluation helped you make a confident decision about keeping your Accord, and you could save that $40,000. We appreciate your trust and look forward to serving you again at The Model Garage. Let us know if there is anything else you may need. Robert and the Model Garage crew

- The Model Garage
5

Model Garage has been superb for us in caring for our now-old 2017 Prius Prime. We first went to them to escape the exorbitant prices of repairs at a Toyota dealership. Our first repair was about half of what was quoted us at the dealer. They seem much more trustworthy and, also, are friendly and accommodating. We've recommended to friends who are now going there, too.

Andrea, thank you for sharing this! We’re delighted The Model Garage has provided trustworthy, friendly care for your Prius Prime, and we truly appreciate your recommendations. We do our very best to make sure our prices are as fair as our people that take care of you when you walk into the Model Garage. See you next time Robert and the entire crew!

- The Model Garage
5

The Model Garage has a long history of excellent work and patient workers who are open to questions and explaining the mechanics of their cars

Thank you, Teya! We’re grateful for your kind words about our experienced team and their willingness to explain the work clearly. We look forward to welcoming you back to The Model Garage. Reach us at (510) 540-5899 or [email protected]. -Robert

- The Model Garage
5

Model Garage always offers great service. We have been taking our Hondas here for years. They have helped us take great care of the cars.

Rachel, thank you for your continued trust and for highlighting our great service caring for your Hondas over the years. We truly appreciate it and look forward to welcoming you back to The Model Garage. Reach us at (510) 540-5899 or [email protected]. -Robert

- The Model Garage